Terms & Conditions

Terms & Conditions of Use — Kayra Decor

Last Updated: May 2026

Effective Date: May 2026 

Before you shop with us — Please read this.

These Terms and Conditions govern your use of kayradecor.com and any purchase you make from Kayra Decor. They are a legal agreement between you — the visitor, user, or customer — and us — Kayra E-Commerce Private Limited, the company that owns and operates Kayra Decor.

We have written these terms as clearly and honestly as possible. There is no hidden language, no buried clauses designed to trap you, and no fine print that contradicts what we say elsewhere on our website. What you read here is what applies.

By accessing kayradecor.com, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use our website or place an order.

These terms should be read alongside our Privacy Policy, Returns & Refund Policy, and Shipping Policy — all of which form part of the overall agreement between you and Kayra Decor.

1. About Us

Legal Name: Kayra E-Commerce Private Limited

Brand Name: Kayra Decor

Registered Address: 50 Ft Main Road, Tek Chand Colony, Nilothi, Nangloi, New Delhi — 110041, India

Website: kayradecor.com

Email: admin@kayradecor.com

Phone: +91 9999134963 | +91 9310036616

2. Eligibility to Use This Website

By using kayradecor.com, you confirm that:

- You are at least 18 years of age, or you are accessing the website under the supervision of a parent or legal guardian who agrees to be bound by these terms

- You are legally capable of entering into a binding contract under the Indian Contract Act, 1872

- You are not barred from making purchases or using ecommerce services under any applicable law

- All information you provide to us — including your name, address, and payment details — is accurate, truthful, and current

- You will use this website only for lawful purposes and in a manner that does not infringe upon the rights of others

We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion if we have reason to believe that these conditions have not been met.

3. Account Registration and Security

Creating an Account

You may browse kayradecor.com as a guest. However, to place an order, track purchases, or access order history, you may be required to create an account.

When creating an account, you agree to:

- Provide accurate, complete, and current information

- Maintain and promptly update your account information when it changes

- Keep your password confidential and not share it with any third party

- Notify us immediately at admin@kayradecor.com if you suspect any unauthorised access to your account

Account Responsibility

You are fully responsible for all activity that occurs under your account. Kayra Decor will not be liable for any loss or damage arising from your failure to protect your account credentials.

Account Termination

We reserve the right to suspend or permanently terminate your account without prior notice if we determine that you have violated these Terms and Conditions, engaged in fraudulent activity, or misused our platform in any way.

4. Products and Product Information

Product Descriptions

We make every effort to display our products as accurately as possible. Product images, descriptions, dimensions, and specifications on kayradecor.com are provided in good faith and are as accurate as we can reasonably make them.

However, you acknowledge that:

- Colours may vary — screen calibrations and display settings differ between devices. The actual colour of a product may appear slightly different from what your screen shows. This is not a manufacturing defect or a misrepresentation.

- Texture and finish — for 3D wall panels, stencils, and flooring, the texture, depth, and surface finish are best assessed through a physical sample. We strongly recommend ordering a sample before committing to a large order.

- Dimensions — all product dimensions are stated in the product description. It is the customer's responsibility to verify that the dimensions are suitable for their intended use before placing an order.

Product Availability

All products on kayradecor.com are subject to availability. We reserve the right to discontinue any product at any time without notice. If a product you have ordered becomes unavailable after your payment has been processed, we will notify you promptly and offer either a full refund or an alternative product.

Pricing

All prices on kayradecor.com are displayed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time you complete your purchase and receive your order confirmation.

We are not obligated to honour pricing errors. In the event of a clear pricing error on our website, we reserve the right to cancel the affected order and issue a full refund, with written notification to the customer.

5. Placing an Order

When you place an order on kayradecor.com, you are making an offer to purchase the product(s) listed in your cart at the displayed price. An order confirmation email sent to you does not constitute our acceptance of your order — it is an acknowledgment that we have received it.

Our acceptance of your order — and the formation of a binding contract between us — occurs at the point we dispatch your order and send you a shipping confirmation with tracking details.

Order Accuracy

It is your responsibility to review your order carefully — including product selection, quantity, size, colour, and delivery address — before completing payment. Once an order is placed and dispatched, changes cannot be made.

For errors identified before dispatch, contact us immediately at admin@kayradecor.com or +91 9999134963. We will do our best to accommodate corrections if the order has not yet been picked up by the courier, but we cannot guarantee this.

Order Cancellation by Kayra Decor

We reserve the right to cancel any order at any time before dispatch for reasons including but not limited to:

- Product unavailability

- Pricing errors on the website

- Suspicion of fraudulent activity

- Inability to deliver to the specified address

In all such cases, a full refund will be issued to the original payment method.

6. Payment Terms

Accepted Payment Methods

Kayra Decor accepts the following payment methods:

- Credit Cards (Visa, Mastercard, RuPay, American Express)

- Debit Cards

- Net Banking

- UPI (Google Pay, PhonePe, BHIM, Paytm, and other UPI apps)

- Prepaid Wallets

- Cash on Delivery (COD) — available at select pin codes and order values

Payment Security

All online payments are processed through RBI-authorised, PCI-DSS compliant third-party payment gateways. We do not store your full card number, CVV, or net banking credentials on our servers at any point.

Cash on Delivery (COD)

COD orders are subject to availability based on your pin code and order value. We reserve the right to withdraw or limit COD availability at any time. For COD orders, payment must be made in full to the delivery person at the time of delivery. Partial payments or post-delivery payment requests will not be accepted.

Payment Failures

If your payment fails or is declined, your order will not be confirmed. No amount will be deducted from your account in the case of a payment failure. If an amount is deducted but the order is not confirmed, the amount will be automatically reversed to your account by your bank or payment provider within 5 to 7 business days. Contact us if you do not see the reversal within this period.

GST and Taxes

All applicable Goods and Services Tax (GST) is included in the displayed product price. A GST invoice will be provided with your order. If you require a GST invoice for business purposes, please ensure your GSTIN is entered correctly at the time of placing your order.

7. Shipping and Delivery

Shipping and delivery terms — including estimated delivery timelines, tracking, and our process for lost or delayed shipments — are governed by our Shipping & Delivery Policy, which forms part of these Terms and Conditions and is available at kayradecor.com/pages/shipping.

Key points:

- We ship pan-India to all serviceable pin codes

- Standard delivery takes 2 to 5 business days depending on your location

- We are not liable for delays caused by courier partners, natural events, or incorrect addresses provided by     the customer

- Risk of loss and title for products passes to you upon delivery to your specified address

8. Returns, Refunds, and Exchanges

Our complete Returns and Refund Policy — including eligibility criteria, the mandatory unboxing video requirement, category-wise conditions, and refund timelines — is available at kayradecor.com/pages/returns and forms part of these Terms and Conditions.

Key points:

- Returns are accepted only for damaged, defective, or incorrectly delivered products

- A valid, uninterrupted unboxing video is mandatory for all claims — no exceptions

- Return requests must be raised within 48 hours of delivery

- Installed, used, or custom-made products cannot be returned

- Refunds are processed within 5 to 10 business days of approval depending on payment method

9. Intellectual Property

Ownership

All content on kayradecor.com — including but not limited to text, product descriptions, blog articles, photographs, graphics, logos, icons, button icons, audio clips, digital downloads, data compilations, and software — is the exclusive property of Kayra E-Commerce Private Limited or its content suppliers and is protected under the Indian Copyright Act, 1957, and applicable international intellectual property laws.

Restricted Use

You may not, without our prior written permission:

- Copy, reproduce, republish, upload, post, transmit, or distribute any content from kayradecor.com for commercial purposes

- Use our brand name "Kayra Decor," our logo, or any of our trademarks in any manner that suggests association with or endorsement by us

- Scrape, crawl, or systematically extract data from our website using automated tools

- Frame or mirror any part of our website on any other website without our prior written consent

Personal Use

You may view and print content from kayradecor.com solely for your own personal, non-commercial use — for example, saving a product image to compare with your room decor. Any other use requires our written permission.

User-Submitted Content

If you submit a product review, photograph, or any other content to kayradecor.com, you grant Kayra E-Commerce Private Limited a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, adapt, publish, translate, and display that content in connection with our business — including on our website, social media, and marketing materials. You confirm that you own or have the right to submit any content you provide to us.

10. Prohibited Conduct

When using kayradecor.com, you agree not to:

- Use the website for any unlawful purpose or in violation of any applicable local, national, or international law or regulation

- Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity

- Submit false, misleading, or fraudulent orders, reviews, or communications

- Attempt to gain unauthorised access to any portion of our website, servers, or systems

- Introduce viruses, trojans, worms, or any other malicious code that may damage or interfere with our website

- Use any automated device, software, process, or means to access, retrieve, scrape, or index any content on our website

- Engage in any conduct that restricts or inhibits any other person from using or enjoying the website

- Post or transmit any content that is defamatory, offensive, obscene, threatening, or violates the rights of any third party

We reserve the right to investigate and take appropriate legal action against anyone who violates these prohibitions, including reporting such conduct to law enforcement authorities.

11. Links to Third-Party Websites

kayradecor.com may contain links to third-party websites — including social media platforms, payment gateways, courier tracking portals, and partner websites. These links are provided for your convenience only.

Kayra Decor does not endorse, control, or take responsibility for the content, privacy practices, or availability of any third-party website. Accessing a third-party website through a link on kayradecor.com is entirely at your own risk. We encourage you to read the terms and privacy policies of any external website you visit.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Kayra E-Commerce Private Limited, its directors, employees, agents, and suppliers shall not be liable for:

- Any indirect, incidental, special, consequential, or punitive damages arising from your use of kayradecor.com or any product purchased from us

- Any loss of profit, revenue, data, goodwill, or other intangible losses

- Any damage to your device or property resulting from use of our website

- Any interruption, suspension, or termination of the website or any service

- Any errors or inaccuracies in product descriptions, pricing, or other content on the website

- Any delays, losses, or damage caused by third-party courier services after dispatch

Our total liability to you for any claim arising out of or in connection with these Terms and Conditions shall not exceed the amount you paid for the specific product giving rise to the claim.

Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Kayra E-Commerce Private Limited, its directors, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, costs, and expenses — including reasonable legal fees — arising out of or in any way connected with:

- Your use of kayradecor.com

- Your violation of these Terms and Conditions

- Your violation of any rights of a third party

- Any content you submit to our website

14. Force Majeure

Kayra Decor shall not be held liable for any failure or delay in performance of our obligations under these Terms and Conditions where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

- Natural disasters, floods, earthquakes, or extreme weather conditions

- Pandemic, epidemic, or public health emergency

- Acts of government, civil unrest, war, or terrorism

- Nationwide or regional strikes, lockouts, or labour disputes

- Failure of third-party logistics, courier, or payment infrastructure

- Power outages, internet service disruptions, or cyberattacks

In such events, we will notify you as soon as reasonably practicable and will resume performance as quickly as circumstances allow.

15. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of India, including:

- The Indian Contract Act, 1872

- The Consumer Protection Act, 2019

- The Consumer Protection (E-Commerce) Rules, 2020

- The Information Technology Act, 2000

- The Sale of Goods Act, 1930

Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or any purchase made on kayradecor.com, we encourage you to first contact us directly at admin@kayradecor.com to resolve the matter informally.

If an informal resolution is not possible, the dispute shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

Consumer Grievance

For unresolved consumer complaints, customers may also approach the National Consumer Helpline (NCH) at 1800-11-4000 or file a complaint on the Consumer Online Resource and Empowerment (CORE) portal at consumerhelpline.gov.in.

16. Amendments to These Terms

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time. Changes will be effective immediately upon posting to kayradecor.com with an updated "Last Updated" date.

It is your responsibility to review these Terms periodically. Your continued use of kayradecor.com following any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue use of our website.

For significant changes, we will make reasonable efforts to notify registered customers by email.

17. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining terms and shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Returns & Refund Policy, constitute the entire agreement between you and Kayra E-Commerce Private Limited with respect to your use of kayradecor.com and supersede all prior agreements, representations, and understandings.

19. Contact Us

For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us:

📞 +91 9999134963, +91 9310036616

📧 admin@kayradecor.com

📧 kayradecorsales@gmail.com

🌐 kayradecor.com

📍 50 Ft Main Road, Tek Chand Colony, Nilothi, Nangloi, New Delhi — 110041

Business Hours: Monday to Saturday, 9:30 AM – 6:30 PM IST