Privacy Policy

Privacy Policy — Kayra Decor

Your Privacy Matters to Us. Here Is Exactly How We Handle Your Information.

When you visit kayradecor.com, place an order, create an account, or simply browse our products — you share certain information with us. Some of it you share consciously, like your delivery address. Some of it is shared automatically, like your device type or browsing behaviour on our site.

This Privacy Policy explains, in plain and honest language:

- What information we collect from you

- Why we collect it

- How we use it

- Who we share it with

- How we protect it

- What rights you have over your own data

- How to contact us if you have concerns

This policy applies to all users of kayradecor.com and any related mobile or digital platforms operated by Kayra E-Commerce Private Limited, registered and operating from New Delhi, India.

By using our website or placing an order with us, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our website.

1. Who We Are

Business Name: Kayra E-Commerce Private Limited

Brand Name: Kayra Decor

Registered Address: 50 Ft Main Road, Tek Chand Colony, Nilothi, Nangloi, New Delhi — 110041

Website: kayradecor.com

Email: admin@kayradecor.com

Phone: +91 9999134963 | +91 9310036616

We are the **Data Controller** for the purposes of this Privacy Policy — meaning we determine how and why your personal data is collected and processed.

2. Information We Collect

We collect two types of information: information you provide to us directly, and information collected automatically when you use our website.

2.1 Information You Provide Directly

- Account Registration

When you create an account on kayradecor.com, we collect:

- Full name

- Email address

- Mobile number

- Password (stored in encrypted form — we never store plain-text passwords)

- Order Placement

When you place an order, we collect:

- Billing name and address

- Delivery name and address

- Contact number for delivery coordination

- Email address for order confirmation and updates

- Payment method details (processed securely through third-party payment gateways — we do not store your card number, CVV, or full payment credentials on our servers)

- Communication With Us

When you contact us via email, phone, WhatsApp, or any contact form, we may retain:

- Your name and contact details

- The content of your enquiry or complaint

- Our response history

- Reviews and Feedback

If you submit a product review or feedback on our website, we collect:

- Your name or username

- Your review content and star rating

- Newsletter or Marketing Sign-Up

If you subscribe to our emails or SMS updates:

- Your email address and/or mobile number

2.2 Information Collected Automatically

When you visit kayradecor.com, our website and third-party services automatically collect certain technical data, including:

- IP address — to understand approximate geographic location and detect unusual activity

- Browser type and version — to ensure our website displays correctly for you

- Device type — mobile, desktop, or tablet

- Operating system

- Pages visited and time spent — to understand how customers use our website and improve the experience

- Referring URL — the website or search engine that brought you to us

- Cookies and tracking technologies — explained in detail in Section 7 below

3. Why We Collect Your Information — Legal Basis for Processing

We collect and process your personal information only when we have a valid reason to do so. The reasons are:

Purpose: Why We Need It 

Processing and fulfilling your order: Without this, we cannot deliver your purchase

Sending order confirmation and updates: To keep you informed about your purchase

Customer support and complaint resolution: To help you if something goes wrong

Fraud prevention and security: To protect you and our business from fraudulent activity

Improving our website and product offerings: To make your shopping experience better

Sending promotional offers (with your consent): Only if you have opted in to receive marketing communications Legal and regulatory compliance: As required under applicable Indian laws 

We do not collect personal information that is excessive or irrelevant to these purposes. We do not ask for information we do not need.

4. How We Use Your Information

Specifically, your information is used to:

- Process, confirm, and fulfil your orders — including coordinating with our courier partners to deliver your purchase to the address you provide

- Send transactional communications — order confirmation emails, dispatch notifications, delivery updates, and invoices

- Provide customer support — responding to your queries, return requests, refund claims, and complaints

- Personalise your experience — showing you relevant products based on your browsing and purchase history on our website

- Send marketing communications — only if you have opted in. You may unsubscribe at any time using the link in any marketing email or by contacting us directly

- Prevent fraud and protect security — monitoring for unusual activity, verifying payment legitimacy, and protecting both our customers and our business

- Improve our website — analysing aggregated, anonymised data to understand how our website is used and where we can improve

- Comply with legal obligations — maintaining accurate transaction records as required under the Income Tax Act, GST regulations, and other applicable Indian laws

5. Sharing Your Information — Who Sees It and Why

We do not sell your personal information to any third party. We never have and we never will.

However, to run our business and fulfil your orders, we may share specific information with trusted third parties under strict conditions:

5.1 Courier and Logistics Partners

Your name, delivery address, and contact number are shared with our courier partners (such as Delhivery, Blue Dart, DTDC, India Post, or similar services) solely for the purpose of delivering your order. Courier partners are not permitted to use your information for any other purpose.

5.2 Payment Gateway Providers

Payment processing is handled by third-party payment gateways (such as Razorpay, PayU, CCAvenue, or similar RBI-authorised providers). These providers receive only the information necessary to process your transaction. We do not store your full card details, CVV, or net banking credentials on our servers at any point.

5.3 Technology and Platform Providers

Our website runs on Shopify, which is a third-party ecommerce platform. Shopify stores order and customer data as part of operating our store. Shopify's own privacy policy governs their data practices and can be reviewed at shopify.com/legal/privacy.

5.4 Marketing and Analytics Tools

We use tools such as Google Analytics, Meta Pixel (Facebook), and similar services to understand website traffic and measure the effectiveness of our marketing. These tools collect anonymised or pseudonymised data through cookies. They do not receive your name, address, or payment information.

5.5 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, or regulators if required to do so by law, court order, or as part of any legal proceeding. We will not disclose more than is legally required in such circumstances.

5.6 Business Transfers

In the event that Kayra E-Commerce Private Limited is involved in a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6. Data Retention — How Long We Keep Your Information

We retain your personal information only for as long as is necessary for the purposes outlined in this policy, or as required by law.

- Data Type | Retention Period

- Order and transaction records: 7 years (as required under Indian tax laws)

- Account information: Duration of active account + 2 years after last activity

- Customer support communications: 3 years from date of interaction

- Marketing consent and preferences: Until you withdraw consent

- Website analytics data (anonymised): 26 months (Google Analytics default)

- Payment transaction references: 7 years (regulatory requirement) 

When your data is no longer required, we securely delete or anonymise it so it can no longer be associated with you.

7. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences, keep you logged in, and understand how you use the site.

Cookies We Use

- Essential Cookies

These are necessary for the website to function. They enable your shopping cart to work, keep you logged in during your session, and process your order securely. These cannot be disabled without breaking core website functionality.

- Analytics Cookies

We use Google Analytics to understand how visitors use our website — which pages are most popular, how long people stay, where they come from. This data is aggregated and anonymised. No personally identifiable information is included.

- Marketing and Retargeting Cookies

We use Meta Pixel (Facebook/Instagram) and Google Ads cookies to show relevant advertisements to people who have visited our website. If you have browsed our wall panels and then see a Kayra Decor ad on Instagram — that is this technology at work. You can opt out of this by adjusting your ad preferences on Facebook and Google, or by using browser extensions that block tracking cookies.

- Preference Cookies

These remember your settings and preferences — such as your language preference or region — to improve your experience on subsequent visits.

- Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to:

- View what cookies are stored

- Delete existing cookies

- Block cookies from specific websites

- Block all third-party cookies

Please note that disabling essential cookies will affect the functionality of our website, including the ability to add items to your cart or complete a purchase.

8. Your Rights Over Your Personal Data

Under applicable Indian law — including the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and the Digital Personal Data Protection Act, 2023 — and in alignment with globally accepted data privacy standards, you have the following rights:

- Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this within 30 days of a verified request.

- Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most information directly from your account settings on kayradecor.com.

- Right to Deletion

You have the right to request that we delete your personal information, subject to certain legal exceptions — such as our obligation to retain transaction records for tax and regulatory compliance.

- Right to Withdraw Consent

Where we process your information based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

- Right to Object to Marketing

You can opt out of receiving marketing emails at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly. We will process your opt-out within 5 business days.

- Right to Data Portability

You may request that we provide your personal data in a structured, commonly used format so that you can transfer it to another service provider.

- How to Exercise Your Rights

To exercise any of the above rights, contact us at:

📧 admin@kayradecor.com

📞 +91 9999134963**

Please include your full name, registered email address, and a clear description of your request. We may need to verify your identity before processing the request to protect your data from unauthorised access.

9. Data Security — How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, accidental loss, destruction, or disclosure.

Our security measures include:

- SSL Encryption (HTTPS) — All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar.

- Secure Payment Processing — We use RBI-authorised, PCI-DSS compliant payment gateways. Your full payment details are never stored on our servers.

- Password Encryption — All customer passwords are stored using one-way cryptographic hashing. We cannot see your password, and neither can anyone else.

- Access Controls — Access to customer data within our organisation is restricted on a need-to-know basis. Not all team members have access to personal data.

- Regular Security Reviews — We periodically review our data handling processes and security measures to ensure they remain appropriate.

Important: No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you suspect any unauthorised use of your account or any security breach, please contact us immediately at admin@kayradecor.com.

10. Children's Privacy

kayradecor.com is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact us immediately at admin@kayradecor.com. We will take prompt steps to delete that information from our records.

11. Third-Party Links

Our website may contain links to third-party websites — such as social media platforms, courier tracking portals, or payment gateway pages. This Privacy Policy applies only to kayradecor.com.

We have no control over, and are not responsible for, the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of any website you visit through a link on our site.

12. Social Media and External Platforms

Kayra Decor maintains active pages on Facebook, Instagram, YouTube, and Pinterest. If you interact with us on these platforms — by commenting, messaging, or sharing — your interaction is governed by that platform's own privacy policy in addition to ours.

We do not control how social media platforms collect or use data from your interactions on their platforms. Please review the privacy policies of Facebook, Instagram, YouTube, and Pinterest directly for full details.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, including the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to address any concerns, complaints, or requests related to your personal data.

Grievance Officer

Kayra E-Commerce Private Limited

50 Ft Main Road, Tek Chand Colony, Nilothi, Nangloi, New Delhi — 110041

📧 admin@kayradecor.com

📞 +91 9999134963

We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt, in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or for any other reason.

When we make changes, we will:

- Update the "Last Updated" date at the top of this page

- Post the revised policy on kayradecor.com

- Notify registered customers via email if the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of kayradecor.com after any changes constitutes your acceptance of the updated policy.

15. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India, including but not limited to:

- The Information Technology Act, 2000

- The Information Technology (Amendment) Act, 2008

- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

- The Digital Personal Data Protection Act, 2023

- The Consumer Protection (E-Commerce) Rules, 2020

Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to get in touch. We are committed to addressing your concerns promptly and transparently.

📞 **+91 9999134963 | +91 9310036616**

📧 **admin@kayradecor.com**

📧 **kayradecorsales@gmail.com**

🌐 **kayradecor.com**

📍 50 Ft Main Road, Tek Chand Colony, Nilothi, Nangloi, New Delhi — 110041

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST