Returns & Refund Policy

Returns & Refund Policy – Kayra Decor

Last Updated: May 2026

We pack with care. We stand behind every order. But we also need your help.

At Kayra Decor, every single order that leaves our warehouse is inspected, packed securely, and dispatched with the intention of reaching you in perfect condition. We take that responsibility seriously.

But courier journeys across India are unpredictable. Parcels get mishandled. Products occasionally arrive damaged. And when that happens, we want to make it right — quickly, fairly, and without making you feel like you're fighting for something you deserve.

However, to protect our customers from genuine transit damage and to protect our business from misuse, we have one rule that is absolute and non-negotiable:

⚠️ MANDATORY REQUIREMENT — UNBOXING VIDEO IS COMPULSORY FOR ALL CLAIMS

No claim of any kind — damaged product, missing item, wrong product, defective item, or any other issue — will be entertained without a valid unboxing video.

This is not optional. This is not a suggestion. This is a firm policy that applies to every order, every customer, and every product category without exception.

What Is a Valid Unboxing Video?

A valid unboxing video must meet ALL of the following conditions:

• It must be recorded continuously — from the moment you pick up the sealed, undamaged outer packaging, through the entire unpacking process, to the first full view of the product inside. The video must not be paused, cut, edited, or restarted at any point.
• It must show the outer packaging clearly — including all sides of the box, the courier label with your order details visible, and the condition of the tape and seals before they are opened.
• It must be recorded before the packaging is opened — starting the video after you have already opened the parcel will invalidate your claim entirely.
• It must be a single, uninterrupted recording — multiple clips, screenshots, or partial videos will not be accepted as valid evidence.
• It must clearly show the product inside — the video must capture the product being removed from its packaging, showing any damage, defect, or discrepancy clearly and visibly.
• It must be recorded on the day of delivery — videos recorded the following day or later will not be considered valid.

Why We Have This Requirement

We understand this may feel like an extra step. It is. But it is an important one — for you and for us.

Without an unboxing video, it is impossible for any ecommerce business to verify whether damage occurred during transit, during storage at the customer's location, or after attempted installation. The unboxing video is your strongest protection as a customer — it is definitive, timestamped proof that you received something in a damaged or incorrect condition. It removes all ambiguity from the claim process and allows us to resolve your issue faster, because there is nothing to dispute.

Our strong recommendation: Make it a habit to record an unboxing video for every online order you receive — not just from Kayra Decor, but from any ecommerce platform. It takes under two minutes and it protects you completely.

General Return Eligibility — The Baseline Rules

Before getting into category-specific conditions, every return request must meet these baseline requirements regardless of the product:

1. A valid, uninterrupted unboxing video must be submitted — as described in full above. No exceptions.
2. The return request must be raised within 48 hours of delivery — The delivery timestamp from the courier's tracking system is the reference point, not the time you opened the parcel. Claims raised beyond 48 hours of the marked delivery time will not be accepted.
3. The product must be in its original, unused, uninstalled condition — Any product that has been installed, adhered, mounted, cut, trimmed, or used in any way is no longer eligible for return. This applies strictly to all wall panels, blinds, flooring, ceiling panels, and stencils.
4. Original packaging must be intact and available — Products must be returned in their original packaging. Returns without original packaging will not be accepted.
5. The order number and proof of purchase must be provided — Your order confirmation email or invoice number is required for every claim.
6. Returns are only accepted for the following reasons:
• Product arrived damaged or broken due to transit
• Manufacturing defect confirmed on inspection
• Wrong product or wrong design delivered
• Significant quantity shortage compared to invoice
• Product is materially different from what was described on the product page
7. Returns are NOT accepted for the following reasons:
• Change of mind after receiving the product
• Product colour appearing slightly different from screen — monitor and screen calibrations vary and minor shade variation is not a defect
• Wrong size ordered by the customer — dimensions are clearly listed on every product page; please measure carefully before ordering
• Ordered too much or too little — plan your requirements before purchasing
• Product was not what you personally imagined — this does not constitute a defect

Category-Wise Return Conditions

🖌️ Wall Painting Stencils

Stencils are precision-cut, single or limited-use products. They are inspected before dispatch.

Eligible for return:

• Stencil arrived with a manufacturing tear, incorrect cut, or physical damage that makes it unusable
• Wrong design or wrong size received vs. what was ordered

Not eligible for return:

• Stencil has been used even once — any contact with paint renders the stencil ineligible for return
• Customer ordered the wrong size or design
• Stencil is in good condition but customer changed their mind

Claim window: 48 hours from delivery | Unboxing video mandatory

🪟 Roller Blinds, Zebra Blinds & Vertical Blinds

Blinds are among our most precisely manufactured products. Each blind is quality-checked before dispatch.

Eligible for return:

• Blind arrived with torn fabric, broken roller mechanism, bent components, or visible transit damage
• Dimensions of delivered blind are significantly different from confirmed order dimensions
• Completely wrong design or product received

Not eligible for return:

• Blind has been installed — once a blind is drilled, mounted, or fitted to a window frame in any way, it cannot be returned
• Minor colour variation from screen
• Customer measured the window incorrectly and ordered wrong dimensions
• Custom-cut or made-to-measure blinds — these are produced exclusively for your order

Claim window: 48 hours from delivery, strictly before installation | Unboxing video mandatory

🧱 3D Wall Panels — Self-Adhesive & Non-Self-Adhesive

Eligible for return:

• Panels arrived cracked, broken, or with surface defects that affect appearance or usability
• Wrong design, wrong colour, or wrong dimensions delivered
• Significant quantity shortage vs. invoice

Not eligible for return:

• Panels have been installed, adhered, or fixed to any surface
• Panels have been cut or trimmed by the customer
• Minor texture variation between individual panels — this is inherent to PVC manufacturing and is not a defect
• Full batch ordered without requesting a sample first — we strongly recommend ordering a sample piece before committing to large panel orders

Claim window: 48 hours from delivery, before installation | Unboxing video mandatory

🏗️ PVC False Ceiling Panels

Eligible for return:

• Panels arrived warped, cracked, or with visible surface damage
• Wrong dimensions or wrong design delivered
• Quantity short vs. invoice

Not eligible for return:

• Panels have been installed or cut to size
• Damage resulting from improper customer storage — PVC ceiling panels must be stored flat and not stacked under heavy objects after delivery

Claim window: 48 hours from delivery, before installation | Unboxing video mandatory

🌿 Artificial Plants

Eligible for return:

• Plant arrived with broken stems, crushed structure, or significant transit damage
• Completely wrong product received

Not eligible for return:

• Minor variation in leaf density or branch arrangement — artificial plants are hand-assembled and minor variation is expected
• Product has been displayed, potted, or used in any setting
• Change of mind after receiving

Claim window: 48 hours from delivery | Unboxing video mandatory

🪵 Self-Adhesive Wooden Flooring Tiles

Eligible for return:

• Tiles arrived with surface damage, peeling, or manufacturing defects
• Wrong colour, wrong finish, or wrong quantity delivered

Not eligible for return:

• Tiles have been laid on any floor surface — once adhesive backing contacts the floor, the tile cannot be returned
• Tiles have been trimmed or cut
• Minor colour variation between individual tiles — wood-effect printing has natural variation by design

Claim window: 48 hours from delivery, before installation | Unboxing video mandatory

How to Raise a Return or Refund Request

Follow these steps exactly. Incomplete requests will cause delays.

Step 1 — Record your unboxing video on delivery day Before you open any parcel from Kayra Decor, start recording. Keep the camera steady, show the label, show all sides of the packaging, and record the full unboxing without stopping. This video is your claim's foundation — without it, no request can be processed.

Step 2 — Inspect the product immediately Check everything before attempting any installation. Verify the design, dimensions, quantity, and condition against your order confirmation. If anything is wrong, stop. Do not install.

Step 3 — Email us within 48 hours of delivery Send your claim to admin@kayradecor.com with the following:

• Subject line: RETURN REQUEST — Order #[Your Order Number]
• Your full name and delivery address
• A clear written description of the issue
• Your unboxing video (upload to Google Drive or YouTube as unlisted and share the link — or send via WhatsApp to +91 9999134963 if the file is large)
• Close-up photographs of the damage or defect in addition to the video

Step 4 — Wait for our review Our team reviews every claim within 1 to 2 business days. We may request additional information or a clearer view of specific damage. We will not reject a valid claim — but we will ask questions if something is unclear.

Step 5 — Resolution confirmed Once approved, we will confirm one of the following resolutions with you:

• Replacement unit shipped at no additional cost
• Partial refund for minor or partial damage
• Full refund to original payment method

We will not proceed with any resolution without your explicit confirmation.

Refund Processing Timeline

Once a refund is approved and confirmed, processing times are as follows:

Payment Method	Refund Timeline
UPI / BHIM / PhonePe / GPay	3 – 5 business days
Net Banking	5 – 7 business days
Debit Card	5 – 7 business days
Credit Card	7 – 10 business days
Cash on Delivery (bank transfer refund)	5 – 7 business days after bank details are confirmed
Prepaid Wallet	3 – 5 business days

These timelines are from the date of refund initiation on our end. Your bank or payment provider may take additional time to reflect the amount. If you do not see your refund after the full window has passed, contact us and we will share the refund reference number for you to follow up with your bank.

Non-Returnable Products — No Exceptions

The following products cannot be returned under any circumstances:

• Custom-size or made-to-measure products — Blinds, panels, or ceiling products ordered to specific customer-provided dimensions are manufactured exclusively for that order. They cannot be restocked, resized, or returned.
• Installed products of any category — Once installation begins, the product is considered used and is non-returnable.
• Clearance, sale, or final-sale products — Products sold at clearance pricing are non-returnable. This is clearly indicated on the product listing at the time of purchase.
• Products without original packaging — Items returned without their original box, wrapping, or packaging will not be accepted.
• Claims raised after 48 hours of delivery — No exceptions to this window, regardless of the reason for the delay.
• Claims without a valid unboxing video — This requirement has no exceptions. A claim without a video cannot be processed, verified, or approved under any circumstances.

Order Cancellations

Before dispatch: Cancellations are accepted within 12 hours of order placement provided the order has not yet been dispatched. Contact us immediately at admin@kayradecor.com or call +91 9999134963. A full refund will be issued to your original payment method.

After dispatch: Once the courier has picked up your order, cancellation is no longer possible. You may raise a return request after delivery if the product meets the eligibility criteria.

Custom or made-to-measure orders: Cannot be cancelled once production has commenced, regardless of whether the order has been dispatched. Please confirm your measurements carefully before placing such orders.

Replacement vs. Refund — How We Decide

Our first preference is always a replacement — because what you ultimately want is the right product in your hands, not a refund and a delay. If the issue is transit damage or a manufacturing defect, a replacement is faster and simpler for everyone.

A full refund is offered when:

• A replacement is not possible due to stock unavailability
• The customer explicitly prefers a refund over a replacement
• The product delivered was fundamentally different from what was ordered and no suitable alternative exists

A partial refund is offered when:

• Damage is minor and limited to a small number of units in a larger order
• The product is usable despite a cosmetic defect that does not affect function

Bulk & Wholesale Order Returns

For orders placed under our wholesale or bulk purchase program, the following additional conditions apply:

• All goods must be inspected within 24 hours of delivery
• Any damage, shortage, or discrepancy must be reported immediately with the unboxing video and a detailed written report
• Bulk return requests are reviewed by our wholesale team separately and may follow different resolution timelines
• Wholesale pricing orders that do not meet return eligibility criteria will not be processed under the retail return policy

For bulk return queries, contact: admin@kayradecor.com

Important Advisory — Please Read Before You Order

We sell home decor products that are designed to be installed. Once installed, they transform your space — but they cannot be returned. This is the nature of the product category.

Here is the honest advice we give every customer before they place their first order with us:

• Measure twice, order once. For blinds, panels, and flooring — dimensions matter. Check your measurements against the product page specifications before confirming your order.
• Order a sample first if you are unsure about texture or colour. For 3D wall panels especially — seeing and touching the product in your own room's lighting is far more reliable than any screen.
• Do not begin installation until you have fully inspected the delivered product. Open the parcel. Check every piece. Confirm quantity. Verify the design. Then install. Those extra ten minutes protect you completely.
• Record your unboxing video every single time. Make it a habit, not an afterthought. The one time you skip it may be the one time you need it.

Contact Us

If you have questions about our return policy, need help raising a claim, or simply want to verify whether your situation qualifies — please reach out. We respond promptly and we actually resolve things.

📞 +91 9999134963 | +91 9310036616 📧 admin@kayradecor.com 📧 kayradecorsales@gmail.com 🌐 kayradecor.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST