Shipping, Cancellation & returns
How does the delivery process work?
o Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
o After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
How are items packaged?
We package our products in strong boxes. As we care for our environment, we use minimal plastic and believe in using dunnage paper, old newspaper or any other product, which can easily recycle, to fill in empty spaces in boxes. Each individual product is packaged with lot of attention to ensure product is well secured so our customers can receive product intact and in perfect condition.
We pride ourselves on the quality of our packaging
My order has been shipped. Now how can I track it?
o Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
o You can track the status of your package 24 hours after your order is dispatched from our warehouse.
o Following are some our trusted courier partners:
- Aramex - http://www.aramex.com/
- DTDC - http://www.dtdc.in/
- Bluedart - http://www.bluedart.com/
- Ecom Express - http://www.ecomexpress.in/
- Wow Express - http://www.wowexpress.in/
Delhivery - http://www.delhivery.com/
What is the estimated delivery time?
All products are usually ship within 2 working days. Customize products will be shipped in 3-5 business days (Excluding Sundays and Public Holidays)
We offer worldwide shipping. The product usually gets shipped within 2 working days. Shipping charges are based on weight or volume of your packet. Depending on destination, there may be some import or custom duties imposed at the time of delivery. These fees are out of our control.
While we are trying our best to avoid this situation, these products might delay your order. However, in case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
Cancellation before shipment
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Cancellation on customised orders will only be applicable in case of product is not send in production
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
o For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
o For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
Returns, Replacements and Refunds
Please send your request on email stating your reason for return on email@example.com
- Damaged stencils must be reported to us immediately and may be returned
for an exact product replacement within 10 days of the order date.
- Unopened/unused/undamaged stencils may be returned in their original
packaging within 15 days of purchase date and are subject to a 10%
restocking charge and less shipping charges. Credit/refunds will be processed
within 5 to 10 days of receiving merchandise.
- Shipping charges are not refundable, except in the case of damaged
How do I return an item purchased on Kayra Decor?
Step 1: Contact our Customer Support team via email (firstname.lastname@example.org) within 5 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: Once we’ve receive details, please return product back to us at our registered address or speak to customer care executive for details.
- We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]
If a return is accepted, Kayra Decor will replace or refund the invoiced rupee value for, the damaged / defective / expired / wrong product.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
o Product is damaged due to misuse/overuse
o Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
o Serial Number is tampered with.
o Defective products that are not covered under Seller/Manufacturer’s warranty
o Product is used or altered
o If request is initiated after 5 business days of order delivery
o Free product provided by brand
o Customised products
Categories not eligible for Return:
o Customized Products (eg: customized stencils, wallpapers, roller blind etc) cannot be returned since they are available during select promotions and ordered on demand
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
You can reach us through phone (011- 40079809) or email us email@example.com
Our regular business hours are Monday-Saturday, 10:00 am to 7:00 pm (IST)
Please Note: If you contact us by email, your email address is automatically added to
our database so you can receive product information and updates. If you do not wish
to be added to our database please specify that in your Email.